All bookings must be made online. We do not take bookings over the phone, via text, or social media. Upon booking, we require a card to be saved on file and a 30% non-refundable booking deposit must be paid upfront to secure your slot - this will be deducted from your final payment after your treatment.
If you wish to simply cancel 48 hours prior to your booked appointment and choose not to reschedule, you forfeit your booking deposit.
Any reschedules must be made at least 48 hours before your booked appointment start time, otherwise, you forfeit your booking deposit as a penalty for late notice and will need to pay a new deposit to rebook.
If you completely miss your appointment, you will be charged 100% of your booked treatment. Appointments cancelled within 30-minutes of appointment start-time, at the appointment start-time, or anytime after your scheduled appointment time will be considered a no-show. You will not be allowed to book another appointment until your no-show appointment has been paid for.
Studio | If you are running late to your appointment, are non-responsive to calls/texts, your artist reserves the right to not provide service after five minutes of the appointment start time and will be considered a no-show.
Mobile | If you are running late to your mobile appointment, are non-responsive to calls/texts, and/or not available to let your artist in to the agreed upon mobile location, your artist reserves the right to leave the mobile location and not provide service after ten minutes of the appointment start time and will be considered a no-show.
Males of any age and girls under the age of 18 are required to wear undergarments during their appointment. No exceptions.
Any treatments booked after hours, Monday - Thursday, will be subject to an additional £10 fee. Any treatments booked after hours, Friday – Sunday, will be subject to an additional £20 fee.
All treatments, memberships, and retail item purchases are non-refundable.